Being a community champion takes work. That's why our 2022 roadmap is designed to put you on the path to engagement success.
Now
Work is underway; we're focusing on this now and into 2022 to help you deliver scalable omnichannel community engagement.
Next
Throughout 2022 and beyond, we are committed to helping you build a safe and secure conversational government for you and your community.
Trending
We are continuously shipping these features to ensure you get meaningful insights, deliver beautiful participant experiences and keep up with industry best practices.
Building robust democracies through meaningful engagement
EngagementHQ turns community input into actionable insight by removing barriers to participation and nurturing relationships that last.
Everything we do at EngagementHQ is to equip you to have a positive impact on the community you serve.
Set your teams up for success.
Supercharge team efficiency with reporting updates designed to save time, reduce effort and improve the quality of engagement insights.
Now: Report Scaleability & Performance Future-proofing your organisation
As engagement moves more online, our goal is to help bring you closer to your community with software that scales to meet ever-changing needs by:
Sending large reports via email
Updating technical architecture to improve performance
Next: Improved Participant Database Better understand your community
Using participant data to tell the story of your engagements requires robust community management and clean data. We’re looking at:
Standardising key demographic identifiers
Improved interfaces for community management and segmentation
Expansion of relevant participant data
Next: Shareable Dashboards Connect your team with insights that matter
Over-reliance on PDFs for reporting can be cumbersome. Real-time shareable dashboards will connect your team to insights that matter the most. We’re working on new insights to help you:
Observe project performance
Understand participation and demographics
Analyse tools
Explore traffic
Understand the sentiment of your community
Make it easy for your community.
Optimise and scale community engagement experiences across web, mobile and social channels.
Now: Text-In Engagement Realise the power of ideas
Vulnerable demographics miss out on important conversations if community infrastructure doesn't support connectivity; Text-In Engagement helps text messages become Ideas without a connection to the internet. Socially responsible SMS now Beta Testing.
Next: Social Sign-in Engage faster with improved authentication
Social sign-in reduces time spent logging in and lets participants jump straight to their contribution each time they engage. While your team gets all the context they need and can hold secure, personalised consultations.
We’re revamping our engagement tools because we’re more focused than ever on helping you improve participant experiences, we’re looking at:
Updating user interfaces
Optimising mobile performance
Providing more embed and stand-alone options
Enhancing accessibility
Improving consistency
Making tool configuration more flexible
Trending: Moderation Updates Remove noise and centre conversations that connect us
To make sure your engagement project is a safe and accessible space for all; we're evolving how we moderate feedback by:
Exploring admin-owned moderation
Expanding location-based settings
Including moderation insights in reporting
Trending: Improved, Helpful and Precise Reporting Find and act on critical insight, fast
Analysing data is a key part of helping you make informed decisions. We're looking at new ways to help you explore your data, so you can quickly take action on common themes; that means:
Integrating machine learning to assist in decision making
Introducing user customised fields for report downloads
Updating interfaces for more efficient analysis
Keep your business in sync
Consolidate workflows and connect systems to get more done, faster.
Now: OpenCities x EngagementHQ connector Efficiently integrate your technology stack
Automatically promote all open community engagements in your OpenCities content management system by pushing EngagementHQ projects to OpenCities search and content.
Next: govDelivery connector Seamless community communication
Step up your communication game and easily automate and schedule community campaigns using EngagementHQ insights in govDelivery.
Trending: Privacy & Security Compliant and secure systems for government
We’re continually updating our privacy and security measures to ensure our products are compliant and secure for the government.
Trending: Accessibility Everyone deserves a voice
Continuous evaluation and improvement of our software accessibility ensure people of all abilities are able to have their say.
